Welcome to Maxeen. We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide you with a secure and seamless shopping experience, improve our products, and enhance your overall satisfaction.

A. Information You Provide Directly

  • Personal Identifiers:
    Your name, shipping and billing address, email address, and phone number when you create an account, place an order, or contact us.
  • Payment Information:
    Secure payment details (e.g., credit/debit card numbers, PayPal accounts).
    Note: Payments are processed through trusted third-party providers such as PayPal or Stripe. Maxeen does not store your full payment details.
  • Communication Records:
    Emails, messages, or call records when you contact our support team.

B. Information Collected Automatically

  • Device & Usage Data:
    Includes IP address, browser type, device information, operating system, referring URLs, and pages visited.
  • Cookies & Tracking Technologies:
    Used to remember your preferences, personalize your experience, and analyze traffic.
    You can control cookies through your browser settings at any time.

2. How We Use Your Information

We use the information we collect for the following legitimate purposes:

  • Order Processing:
    To process payments, arrange shipping, and deliver your products.
  • Customer Communication:
    To confirm orders, send updates, and respond to inquiries.
  • Service Improvement:
    To analyze how customers use our website and enhance product performance, usability, and satisfaction.
  • Marketing (with Consent):
    To send promotional emails or special offers. You can unsubscribe at any time.
  • Security & Fraud Prevention:
    To protect against unauthorized access, fraudulent transactions, and misuse of our services.

3. Sharing Your Information

We do not sell or rent your personal data to third parties.
We may share your information only in the following cases:

  • Service Providers:
    With verified partners such as shipping carriers (USPS, FedEx, UPS), payment processors (Stripe, PayPal), and email service providers used for secure communication.
  • Legal Requirements:
    When disclosure is required by law, subpoena, or valid governmental request.

4. Google Services & Analytics

We may use Google Analytics and Google Advertising tools (including Google Shopping) to better understand website usage and customer interests.
These tools collect aggregated, anonymized data to improve marketing relevance and website performance.

5. Data Security

Your privacy and security are important to us.
We use industry-standard SSL encryption, secure servers, and limited data access protocols to safeguard your information.

While we take strict precautions, please note that no online transmission or storage system can be guaranteed 100% secure.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access & Correction:
    You may request a copy of your data or correct inaccuracies at any time.
  • Data Deletion:
    You can ask us to delete your personal information.
  • Data Portability:
    You may request your personal data in a structured, machine-readable format.
  • Marketing Opt-Out:
    You may unsubscribe from promotional communications by clicking the Unsubscribe link in our emails.
  • Cookie Preferences:
    You can manage or disable cookies via your browser settings.

To exercise any of these rights, please contact us using the details below.

7. Children Privacy

Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from minors. If we learn we have collected data from a child, we will delete it immediately.

8. Updates to This Policy

We may update this Privacy Policy periodically for legal, operational or security reasons.
Any updates will be posted on this page with the revised Last Updated date.

9. Contact Us

For any questions, privacy concerns, or requests related to your personal data, please contact us:

Business Name: Maxeen
Phone: +1 (610) 768-1640
Email: support@maxeen.shop
Address: 101 Main St Unit 100, King of Prussia, Pennsylvania, 19406, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (ET)